Spirited Communication

Tag: PR Council of Lake County

Journalists, PR Pros Benefit When They Meet

John Puterbaugh, editor of the Pioneer Press chain of weekly newspapers, addresses 30 attendees at the April meeting of the PR Council of Lake County.

John Puterbaugh, editor of the Pioneer Press chain of weekly newspapers, addresses 30 attendees at the April meeting of the PR Council of Lake County.

It’s no secret that the journalism profession continues to change, as media companies work through shrinking demand for print publications and the growing popularity of mobile/online news outlets. What CAN be somewhat mysterious, or at least challenging, is how public relations professionals can stay abreast of changing roles and editorial focus within newsrooms.

Puterbaugh chats with Carolyn (Waller) Gordon, president of the PR Council of Lake County, prior to him addressing the PRCLC.

John Puterbaugh, editor of the Pioneer Press chain of weekly newspapers, chats with Carolyn (Waller) Gordon, president of the PR Council of Lake County, prior to a PRCLC meeting.

When 30 public relations professionals gathered this morning to hear a presentation from the editor of a local newspaper chain, I was reminded how beneficial those kind of sessions can be, both for the PR pros and journalists.

John Puterbaugh, editor of Chicago Tribune Media Group’s network of 32 Pioneer Press suburban Chicago weekly print and daily online publications, met today (April 2, 2015) with members of the PR Council of Lake County. In a lively discussion, Puterbaugh outlined how Tribune Publishing’s purchase of the Pioneer Press chain and six suburban daily newspapers has impacted local journalists and the PR professionals who engage with them.

In October, the parent company of the Chicago Tribune newspaper completed a purchase agreement that brought six daily and 32 weekly suburban newspapers into the Tribune fold. The six dailies included the SouthtownStar, Merrillville Post-Tribune, Aurora Beacon-News, Elgin Courier-News, Naperville Sun, Lake County News-Sun and the weekly Pioneer Press newspapers.

Puterbaugh told the attendees at today’s PR Council of Lake County Meeting that Tribune bosses said they don’t intend for the acquired newspapers “to become mini Tribs.” He said the value of the acquired properties is that they extend Tribune Publishing’s coverage, and provide a new source of news for the Chicago newspaper.

This meeting helped the PR professionals in attendance get up-to-date information regarding the editorial contacts they need, and how to submit news ideas and content to increase the chance that it will be published.

One insight that Puterbaugh shared is that Chicago Tribune editors and the editors at the suburban news properties are still sorting out how best to coordinate suburban assignments to their full-time reporters and freelance journalists.

“They told us that we are communicators, and it’s been left up to us to communicate with each other,” he said. “We obviously don’t want to send two reporters to the same event.”

One tip that Puterbaugh offered was for the PR professionals, when contacted by a freelancer, to confirm whether the story has been assigned by an editor. That way, the source avoids having to provide similar information to a freelancer, and then to a different reporter assigned to the story by an editor. Two of the attendees at the PR Council meeting had that situation arise recently.

Other tidbits from the discussion:

  • Almost all of the content that appears in the print editions is published first online. “The site comes first,” Puterbaugh said.
  • One attendee inquired whether the Pioneer Press or Chicago Tribune had considered offering “red-eye” editions at suburban commuter train and bus stations. Puterbaugh said he liked the idea of reaching a “captive audience,” but that the cost of staffing sales teams at the stations would be prohibitive, compared to the potential return.
  • The best quote from the meeting was, “If you mess with the crossword puzzles, you will hear about it.” Puterbaugh said that was a lesson learned when Pioneer Press editors experimented with adding and removing content.

 

Journalist Walks the Talk Regarding Social Media Use

robertkelder

Photo (c) Robert K. Elder. All rights reserved.

In preparation for a recent workshop regarding the use of social media in crisis communications, I invited a Chicago-area journalist to join our panel. That journalist, Robert K. Elder, was entertaining, informative and provocative—exactly what I had hoped he would be.

Elder was one of two journalists on the panel. The other was Teresa Schmedding, managing editor for digital at the Daily Herald Media Group. Both Elder and Schmedding attracted the bulk of questions from among the 50 attendees of the May 17 workshop, “Crisis Communication Planning in a Social Media World.” But Elder’s obvious interest in, and comfort with, social media tools and techniques resulted in the opportunity for attendees to see how they could incorporate social media into their communication planning and personal use.

The workshop was organized by the PR Council of Lake County. I’m a member, and was a bit embarrassed when Elder (kindly) pointed out privately at the beginning of the event that we didn’t have a Twitter account. Fellow PRCLC member Donna Antu quickly registered @PRCLakeCounty, and we were tweeting before the workshop ended.

I appreciated Elder’s desire for PRCLC to “walk its talk” about social media. He obviously does, as evidenced by his Twitter, Facebook, LinkedIn, etc., etc. accounts. I felt that Elder was encouraging  workshop attendees to experiment with social media tools. In the context of crisis communications, he pointed out how journalists are monitoring social media sites for news tips. It obviously behooves company public relations professionals to be ready to engage in online conversations.181455_503850032997599_406437246_n

After the workshop, I enjoyed digging a bit online into Elder’s professional pursuits outside of his day job as an editor for Sun-Times Media. He is an author of several popular books and teaches journalism at Northwestern University’s Medill School and Columbia College. Read his bio.

Another great professional connection made, thanks to PR Council of Lake County.

Six Principles of Crisis Communications from the CDC

The Center for Disease Control is no stranger to crisis communications. At a workshop on May 17 organized by the PR Council of Lake County, Barbara J.Reynolds, CDC Crisis Communication Specialist, ticked off the list of issues and emergencies that she has dealt with over the past 20 years, among them: pandemic influenza (H1N1), vaccine safety, emerging disease outbreaks (SARS) and bioterrorism.

Barbara J. Reynolds, Center for Disease Control Crisis Communications Director, shares information remotely from Atlanta to attendees of the PR Council of Lake County social media workshop on May 17.

Barbara J. Reynolds, Center for Disease Control Crisis Communications Specialist, shares information remotely from Atlanta with attendees of the PR Council of Lake County social media workshop on May 17.

The CDC built its crisis communications around six principles from its “Crisis and Emergency Risk Communication” (CERC) training program. The training program draws from lessons learned during public health emergencies, and incorporates best practices from the fields of risk and crisis communication.

The six principles are:

  1. Be First: If the information is yours to provide by organizational authority, do so as soon as possible. If you can’t, then explain how you are working to get it.
  2. Be Right: Give facts in increments. Tell people what you know when you know it. Tell them what you don’t know. Tell them if you will know relevant information later.
  3. Be Credible: Tell the truth. Do not withhold information to avoid embarrassment or the possible “panic” that seldom happens. Uncertainty is worse than not knowing. Rumors are more damaging than hard truths.
  4. Show Compassion and Empathy: This lets people know that you care, that you recognize the pain they’re going through. It is not sympathy, which implies that you know what the person is going through. Chances are, you haven’t experienced what they have.
  5. Promote Action: These are recommended actions for people to do; e.g., check on neighbors, hold a memorial service, consider preventative vaccinations. The actions move people from simply sitting, thinking and worrying. It helps them psychologically and it helps the community return to a “new normal,” after any kind of crisis.
  6. Show Respect:  People have different beliefs, whether they be cultural, familial, religious or based on a perspective related to the person’s age. By being respectful in  your messaging, you improve the chances that those various audiences will believe in what you are doing. That hopefully will lead to changed behavior and compliance with whatever actions or decisions your want them to support.

Reynolds then showed examples of the CDC’s social media sites, and how they responded to comments from the public. As a governmental organization, the CDC only removes comments from the public that are obviously obscene or that threaten someone, she said.

The results of the CDC’s social media practices and policies indicate that they are on the right track, Reynolds said. People who comment or otherwise access CDC through social media:

  • Have higher satisfaction ratings (84 out of 100) than those who do not use CDC social media tools (79 out of 100)
  • Are more likely to return and recommend the site to others than those who do not use CDC social media tools
  • Rate CDC as more trustworthy than those who do not use CDC’s social media tools

Here is another slide from Reynolds’ presentation that shows the CDC scoring higher than its federal agency peers in the areas of perceived collaboration and trust. The 12-point difference in collaboration correlates to a belief that people who use social media do so because they feel it is important to be a participant in their spheres of influence and daily lives.

Trust, Transparency and Participation in Goverment

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