Tom Keefe

Spirited Communication

Category: lessons learned (Page 1 of 4)

Forgetting Corporate History

July 27, 2024 /
Mergers and acquisitions too often lead to breaks in the chain of corporate history.

We sometimes talk about the impossibility of being completely honest by asking questions such as, “Have you ever taken a paper clip or pen from work? If so, you are a thief!” But during business mergers, acquisitions and liquidations, something much greater is lost: corporate history.

I’ve worked at a couple of organizations that completed one or more mergers or acquisitions. After talking with some people who were “merged” or “acquired,” I got the impression that one of the most disappointing aspects for them was seeing how their company history no longer seemed relevant or useful to their new leadership.

This photo was taken more than 20 years ago to commemorate the expansion of a paper machine at the Fort James Corporation Savannah River Mill near Rincon, GA. I came across it recently when I cleaned a closet in my home office. It would have been tossed into a dumpster long ago if I had not decided to keep it years before.

The photo was sent in the late 1990s to Fort James executives in the Deerfield, IL headquarters, and soon found its way to the company’s Corporate Communications Department, where I worked. As with many such photos and trinkets from corporate events, the photo was displayed prominently for a short time, and then moved into a storage closet.

We came across it early in 2001 following Georgia Pacific’s acquisition of Fort James. We were packing material to send to the GP communications staff. But they didn’t want the photos we had collected. Their focus was on GP; the history of Fort James was not important enough to worry about at the time.

As we disposed of our files that were not wanted by our GP counterparts, I came across this photo. The consensus of the communications staff was that GP would not care for it. I liked the image, was impressed by seeing these large machines in action, and asked to keep the photo. No objections from my manager, so I kept that piece of company history alive for a time.

Corporate history is so much more than old photos and files. Think of the “institutional knowledge” that walks out of companies when someone retires, leaves for a new company, or dies. Operational playbooks can help cover the knowledge gap, but usually not without a degree of confusion and mistakes.

Are those who forget corporate history doomed to repeat it? Not always, however productivity and competitiveness can be hampered by employees and leaders who “don’t know what they don’t know.”

Communicating as a Leader

July 26, 2024 /

A leader demonstrates certain traits that strenthen their ability to attract and develop people within their sphere of influence.

My career included time reporting to a boss who was not a leader. Let’s call him “Dave.” He cared about protecting his job, which meant Dave’s management decisions were based on self-interest and self-protection. The people who reported to him had limited ability to advise and persuade Dave to be more caring to the people impacted by his decisions. I left the organization when I could no longer stomach the situation.

Contrast that boss with a coworker who, while not a boss, was a true leader. Let’s call her Mary. I was in awe of Mary’s ability to cast a vision for what needed to be accomplished, know her weak areas (and convinced others to fill the gaps) and empower her teammates to take action to make a difference.

What made Mary a “leader” and kept Dave from being considered one?

A leader demonstrates these three traits, among others. These traits help them communicate more effectively as a leader.

  1. Authenticity.
    Communication Consultant David Grossman says: “Leading authentically isn’t about being like someone else. Instead, it’s about knowing yourself and being who you are.”

    Employees want a leader who is real and is aware of (and honest about) his or her strengths and weaknesses. They don’t want a leader who’s like a Hollywood movie set—well-packaged on the outside with nothing behind it on the inside.

    This authenticity is as much about words as it is about actions. It is about you to the extent that you’re demonstrating who you are, your values, and the higher purpose you serve. All of that will benefit your audience—the very people who are working to achieve your organizational goals.
  2. Be it; don’t “strut it”
    Certified Professional Co-Active Coach Mary-Ellen Hynd said a real leader is “someone who people follow willingly. It’s not about power and it’s not about position.” (We know who is the boss!)

    LISTEN! (be transparent, foster open communication, check for understanding)

    Which begs the question: How do you get people to follow you willingly?
  3. Motivate and inspire
    I learned important lessons from people who understood not to belittle or speak down to staff. These leaders always seemed to find something to cheer about in their staff’s performance, even when correcting or questioning.

High levels of trust in leaders correlate with higher employee engagement and positive business results. It also improves retention because people don’t usually leave organizations, they leave managers.

I’m so glad that God is not a genie in a bottle!

May 7, 2024 /

Wishful Thinking

Who hasn’t read or heard the story of Aladdin and the magic genie? Rubbing an old lamp released the genie who granted Aladdin three wishes. In the 1992 Disney animated movie version, the genie explained to Aladdin the three provisos:

  •  Genie can’t kill anyone.
  •  Genie can’t make people fall in love. 
  • Genie can’t bring anyone back from the dead

A Google search included this related answer regarding the general “rules” for all wishful thinking:

  • You cannot receive more wishes than you were originally allotted. Some genies, or leprechauns or magic spirits give one wish, or two, even if the standard is three.
  • No creating or ending life .
  • You cannot effect free will.

In my younger years, I daydreamed about what I would wish for if I had been given the chance. Wishing got a little more complicated when I reached my teenaged years and made some bad choices.

I didn’t have a genie but I did have an incorrect view of God. Anyone else ever make a “foxhole prayer”? “Oh God, if you get me out of this I will NEVER/ALWAYS…”

I knew I couldn’t rub a lamp and make God give me what I thought I needed. But I thought I could convince God to do my bidding. Surprisingly, sometimes circumstances did work out the way I wished. At those times did I then remember my vow to “NEVER/ALWAYS…”? No.

When I was 23 years old, I stood next to a hospital bed where my sister, Annette, lay dying of cancer. I and a lot of people had prayed and prayed that her cancer would be cured. But it got progressively worse.

I thought about the TV preachers who said crazy things like, “In the name of Jesus, evil spirits come OUT!” They seemed to fix the people who then fainted from relief or terror. “Maybe Jesus (God) would fix Annette,” I thought.

Feeling self-conscious because my faith was very weak, I held Annette’s hand as she lay sleeping. “Jesus, please make the cancer disappear,” I said. But I didn’t feel anything mystical, nothing seemed different. And a few days later, Annette died.

Something changed in me some years later as I prepared to get married. I connected with the pastor who led Kim and I in premarital counseling. Not much later I joined that church and began a journey to better understand and serve God.

Worshipful Knowing

Today, I don’t try to manipulate God’s will and purposes for me. I’ve grown that much at least! I usually pray to be shown His will for me and to direct my actions and words toward Him.

Rather than the pain and frustration that I used to feel when trying to control people, places and God, I relax in most stressful situations because I commit to trusting God and accepting what comes.

The peace I feel in tough situations is worth far more than whatever I thought I needed in the past to achieve happiness.

God is real, alive and active in and through me. No genie could ever come close to matching what I have today.

Tangled power cords

Getting Untangled

January 13, 2024 /

This week I brought in my Christmas decorations from outside my home and the power cords and timers that I used to light them at the appropriate time. I only had a short time to do that and so I piled the decorations, cords and timers on a workbench in my garage.

Today I finished packing the decorations and cords. When I looked at one 100-ft. power cord, I saw it was a tangled mess.

The cord was still functional; if I plugged it in it would provide power to whatever I plugged into the other end. But because it was tangled, it was more difficult to use. It couldn’t stretch to the distance that it was made to reach.

Isn’t that like us when we get tangled up in emotional and spiritual dilemmas? We can’t stretch ourselves to think and do some things that we are made to tackle.

Just like I had to work to untangle the power cord, we sometimes have to untangle our hurts, habits and hangups with the help of friends, family or professionals.

I felt so much better when the power cord was neatly wrapped around the holder. If you’re feeling tangled up today, use your faith, friends and family to begin loosening whatever is entangling you.

An uncluttered home, mind and soul is so freeing!

What is the Big Deal About a Prank? (Part 4)

February 10, 2021 /

Why do I dislike pranks? I’m sure that as the fifth of six children in my family, I endured plenty of common pranks growing up.

The only one I remember is when my sister wrapped up coal and gave it to me as a Christmas present.

Yeah, I cried.

But no prank made me cry like that until one pulled on me in third grade. That one hurt.

I had been called up to the blackboard to solve a problem, and was feeling good that the teacher praised me for answering correctly.

I quickly sat but suddenly felt a sharp pinch where my butt met the seat.

I jumped up and twisted to see what caused the pain. A thumbtack hung from my pants. I probably was more confused and surprised than hurt from the thumbtack. What hurt worse was the immediate loud laughter of the boy behind me who planted the thumbtack, joined immediately by a chorus of laughter from what seemed to be every other kid in the classroom.

I felt my cheeks flush and I walked quickly from the classroom as the laughter continued. Somehow I held it together long enough to exit the class, but the tears flooded out before the classroom door shut behind me. I cried loudly as I walked down the hallway, not having a destination, just needing to put distance between me and that situation.

The teacher found me shortly afterward and comforted me. She convinced me to come back into the classroom and made the offender apologize in front of the class. I remember his half-serious, half-smirking face. It seemed like he was only sorry about being disciplined, not for hurting me.

That’s what I see a lot in people who pull pranks. They like the feeling of control, of making themselves feel better about themselves by dragging someone else down. They try to cover up any guilt or consequences by saying things like:

– “Come on, I was only kidding.”

– “Can’t you take a joke?”

– “What a baby!”

– “That didn’t hurt!”

– “You’d better not tell!”

I’ve developed a zero tolerance policy about pranks. I react strongly when someone tries to pull one on me, and make it as unpleasant for them as I can. That makes the “prankster” and anyone watching uncomfortable—which is exactly what I want.

What is the “big deal” about a prank? I hope this series of posts helps you to better understand.

What is the Big Deal About a Prank? (Part 3)

February 6, 2021 /

Why do people prank others?

Reasons include:

  • Boredom
  • Desire to control
  • Fear
  • Desire to feel better about themselves

None of the above reasons relate to someone pranking another out of kindness or to improve their esteem. That’s because pranks almost always are tinged with fear and its mean-spirited brethren.

Examples:

  • Putting a sign like “Kick Me” on someone’s back
  • Pretending to be in severe pain or distress
  • Calling someone and asking inane questions
  • Placing something in another person’s path that will trip them, fall on them, or otherwise cause them to stumble or become uncomfortable

The victim of any prank may laugh it off or decide to pull a prank on the instigator or someone else. Neither response is good; the former gives power to the prankster, the latter perpetuates the negative behavior.

I know that “hurting people hurt people,” but no one has the right to make themselves feel better by hurting someone else. That’s the message to give someone who pulls a prank.

Read Part 1 Read Part 2

What is the Big Deal About a Prank? (Part 2)

January 30, 2021 /

When ‘Innocent Fun’ Is Neither Innocent, Nor Fun, To Others

In my previous post, I provided background on a prank, pulled on me, that has caused friction within my family.

In my previous post, I provided background on a prank, pulled on me, that has caused friction within my family.

Here is the beginning of the explanation for my reaction to the prank, and what pranksters in general represent to me.

When someone reacts unexpectedly to something that is said or done to them, it could be that the words or actions triggered something. The “fake bleeding” prank that my daughter and wife played on me, triggered several emotions and memories.

A few days prior to the prank, the three of us were reminiscing about a birthday sleepover involving my daughter and some of her friends when they were younger. The girls decided that the first one of them to fall asleep would be pranked by the others. When one girl eventually did fall asleep, Caitlyn moved toward her with a marker, intending to draw on the sleeping girl’s face.

Caitlyn tripped and her face struck an edge of our ping-pong table, near one of her eyes. As blood started to spurt out, Caitlyn and the other girls starting screaming for help.

Imagine being awakened in the middle of the night to the screams of little girls afraid that their friend was going to lose an eye, or worse. My adrenaline kicked in, until it became clear that the wound wasn’t serious enough for stitches. The rest of the sleepover didn’t involve much sleep for me.

My love of my daughter added to the stress of that moment. I wanted to protect her and help her to move past her fear.

The other day, when my wife said Caitlyn had fallen while walking her dog, and I saw what seemed to be a large degree of bleeding from Caitlyn’s face, that same desire to protect Caitlyn kicked in.

When I learned that it was a prank, my adrenaline was still pumping from racing up the basement stairs and taking action to assess and deal with the situation.

It was neither funny, nor fun, for me at that moment.

In my next post, I’ll provide some context for my intense dislike of pranks, drawing from my own experiences.

What is the Big Deal About a Prank? (Part 1)

January 29, 2021 /

Why Someone’s ‘Little Joke’ Sometimes Is A Very Serious Matter

An ugly confrontation earlier this week led to strained family relationships and my decision to sleep on the basement sectional the past two nights.

The cause? A prank.

Since March, I’ve been working at home in a contract role for a large employer. The manager to whom I report absolutely requires me to stop each week when I reach 40 hours.

Some additional work responsibilities in recent weeks have stressed me more than usual. I’ve worked long days with occasional short lunch and dinner breaks. Even though I only worked four days because of the Martin Luther King Jr. holiday, I still reached the 40-hour mark.

The following week, which ended today, was even more stressful for various reasons. I was working at a desk in my basement on Wednesday, concentrating on some detailed work, when my wife called down.

“Tom, can you come up? Caitlyn fell on the ice while walking Mickey.”

I hurried up the stairs and saw my wife standing in the powder room doorway. I could hear my daughter running water. When I looked into the powder room, Caitlyn was leaning over the sink. I saw her reflection in the mirror and saw a large amount of blood above her eyebrow and on a towel in her hand.

I asked Caitlyn if she had lost consciousness, and she smirked when she said she hadn’t. I then asked Kim to hand me another towel that I could use to wipe the blood from Caitlyn’s forehead.

My wife asked if we should take her to the hospital, and Caitlyn said no. Then she started to laugh…because she was faking the whole incident.

When I looked at the two of them laughing loudly, I got angry. I swore at them and went back to the basement.

I wish I could say that I fumed for a few minutes and then laughed it off. Or called a trusted friend to vent.

But I was so upset that I instead went back upstairs with the intent of calling them on their poor decision to prank me during the work day when they knew how stressed I have been.

The angry exchanges lasted several minutes. The fallout is still being felt. I slept in the basement over the past two nights because I was too angry at my wife to sleep next to her. I haven’t said more than a few sentences to my daughter for two days.

What made this such a big deal? I’ll explain in my next post.

Sad upset woman looking at smartphone at night in bed. Phone call from unknown caller. Sleepless person suffering from stress or insomnia. Worried or lonely lady in dark home using cell, reading text.

Physical and Emotional Considerations for Timing Communications

January 6, 2021 /

At 10:05 a.m. on New Year’s Day, I received a group text from one of my brothers and his wife, wishing the six people included in the text a happy new year, That started a string of replies as one by one, family members shared their New Year’s greetings–except one.

My brother who lives in Maui replied that we should “remember your poor brother in paradise that is 4/5 hours before you and a sinner so needs his sleep.” Yes, it was 10 a.m. in Chicago where most of my family lived, but it was 6 a.m. in Maui, where my youngest brother was awakened too soon following a late night of celebrating the coming new year.

Any of us who deal with multinational companies have to consider the physical location of the people who would receive any messages we create. Would recipients be excited about the information , or would they be annoyed at the “ding” from their email or text alert? The happy chirp that indicates “you’ve got mail!” doesn’t cause happiness when it arrived in the middle of night halfway around the world.

As simple as it can be to consider the physical location of message recipients, the more subtle challenge always is to consider their mental and emotional “zip codes.” One reason why important messages sometimes fail to connect with recipients is because the communicator doesn’t think enough about where the intended audience members “are at” emotionally. I’ve worked at large companies that either acquired another company or were acquired. Messages such as “Welcome to the Team,” and “We’re Working to become One Company” impact colleagues differently in an acquisition.

Change is stressful even when it is related to a typically pleasant event such as a wedding, birth of a child or purchase of a new home. Imagine the stress around a change that impacts your career and income.

Remember to check the timing of your messages to provide the best reception by your intended audience.

Summer landscape, sunset sea nature. Summer sea landscape scene. Sea sunset landscape. Summer sunny water scene in picturesque tones. Sea summer nature with mountains at the horizon - panoramic sea view

Why Not This Day?

January 1, 2021 /

January 1 of every year marks more than the beginning of a new year. For many people, it is the start of a new commitment to improve diet, fitness and/or mental/spiritual growth. It is a day to change.

I gave up New Year’s resolution long ago after growing tired of dealing with the emotional and spiritual turmoil that occurred when I inevitably gave up on whatever goal or promise I had made. I’m not disciplined enough to change most aspects of my character and habits. However decades ago, I successfully surrendered to some that were particularly damaging by using a simple set of spiritual tools available in a program of recovery.

That program focused me on living just one day at a time. It taught me not to obsess on the past or the future, and to develop a relationship with the God of my understanding. By seeking God’s will for my life and asking for the power to respond to whatever God seemed to want me to think, do or know, my life is more grounded and manageable.

I still have specific unrealized goals and dreams that stress me because they are not yet realized. The biggest one is my novel-in-progress.

The difference between what I have accomplished and what I have not is primarily the result of actions I either have or have not taken.

While I’m not making a resolution to complete the unrealized goals that remain top of mind, I have taken action on them today. I won’t worry about tomorrow until it comes.

What action can you take today to move into the will of God (or HIgher Power) if you have such a relationship?

Positive changes can come, if we work on them.

Why not this day?

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